We have seen a surge in orders as customers are looking for a safe way to order quality products without leaving the house. We want to let every customer know we are working extremely hard but or response time to enquiries may be slower than normal.
To help we have a list of questions commonly asked about our service during COVID-19 lockdown.
Q: Are you delivering?
A: Yes we are still delivering. We can offer a service to most parts of the UK
Q: Can I order on the phone?
A: At the moment we are asking all customers to place their order online.
Q: Can I collect my order?
A: At the moment we are not allowing any customer collections. This is to protect our customers and staff.
Q: When will I receive my order?
A: When you place your order you will be shown the next available delivery slot. We aim to deliver in these slots but with the current volume, we are asking customers to expect a delay of up to 48hrs in dispatching your order.
Q: I don't know what delivery day I picked.
A: Your delivery day is on your order confirmation, we advise to give an additional 48hrs in dispatching your order
Q: How will I know my order has been shipped?
A: We will email a shipping notification the night we dispatch your order which will have your tracking number on it.
Q: Where can I track my order?
A: You can track your order here: DPD Tracking
Q: Can I add or change my order?
A: Once an order is placed we are unable to change, or add any items to it. As we don't store payment details additional items will need to be put on a new order.
Q: Something is wrong with my order how do I let you know?
A: If something is wrong with your order please email us with your order number in the subject line and a description of what is wrong to email@example.com
Q: How quickly will you respond?
A: At the moment we have a 2 business day response time on emails. We ask that you only send one email during this time and we will get to you as quickly and fairly as we can.