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Free Delivery on orders over £70*
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Delivery & Packaging Information
For international delivery information, please see section 8.
Terms & Conditions can be found here.
1. Delivery Charges.
| Basket Value | UK Mainland | Remote Areas* | Northern Ireland |
|---|---|---|---|
| Under £30 | £10 | £10 | £10 |
| £30-69.99 | £5.99 | £10 | £10 |
| £70-99.99 | FREE | £10 | £10 |
| £100 and above | FREE | FREE | FREE |
*See section 3 for a full list of postcodes.
2. Delivery Days.
Any UK mainland (excluding Scottish Highlands) order placed before noon from Monday to Thursday will normally be delivered within 2 days by 7pm for UPS and 9pm for DPD (Wednesday-Saturday), with the exception of orders which include Fresh Fish. The earliest delivery day after a bank holiday is Wednesday.
Most remote Scottish deliveries will be made on the same schedule, but please allow an extra 24 hours.
For delivery postcode exceptions, see Section 3.
Please choose either a Tuesday, Wednesday or Thursday as your delivery day if you live in one of the above postcodes to ensure that your order is delivered on time. We advise to allow 2 working days should there be any delays.
If in any doubt please email us with your postcode and when you would like to receive the order by.
| Order Day | Earliest Delivery Day |
|---|---|
| Monday before noon | Wednesday |
| Monday after noon | Thursday |
| Tuesday before noon | Thursday |
| Tuesday after noon | Friday |
| Wednesday before noon | Friday |
| Wednesday after noon | Saturday |
| Thursday before noon | Saturday |
| Thursday after noon | Tuesday |
| Friday before noon | Tuesday |
| Friday after noon | Wednesday |
| Saturday and Sunday | Wednesday |
3. Delivery Exceptions.
The following postcodes are classed as Scottish Highlands/Islands and Northern Ireland. Delivery may take an additional 24hrs:
• AB23, AB30-99
• AB31-AB35
• AB36-AB38
• AB41-AB54
• AB55-AB56
• BT ALL
• FK17-FK21
• IV1-IV63
• KW0-KW14
• PA20-PA78
• PH15-PH18
• PH19-PH29
• PH32-PH33
• PH45-PH48
• PH30-PH31
• PH34-PH44
• PH49-PH50
• PO30-PO41
This means that these postcodes are charged £10 and can take up to 48 hours to deliver. Free delivery over £100 will apply to these locations.
We are unable to deliver to the following postcodes due to their remote location:
• ZE1-ZE3
• KW15-KW17
• HS1-9
• KA27-KA28
• TR21 – 25
• GY-ALL, , IM-ALL, JE-ALL
4. Fresh Fish Orders.
Orders including fresh fish are despatched on Tuesdays, Wednesday and Thursdays only. Scottish fish markets are closed on Sunday, so any fish sent on a Monday would be from Saturday’s deliveries.
5. Saturday Deliveries.
UK Mainland (excluding Scottish Highlands) orders placed before Noon on Thursday can be sent by special Saturday delivery. The cost of this is same as standard service. We do not deliver to Scottish Highlands & Islands on Saturday.
6. Packaging.
Your meat order is kept cool in transit because we use a one-piece foil insulated cardboard box, and your meat is packed along with specially designed ice packs.
The insulated cardboard box is leak-proof and sturdy. It keeps the inside cool. Our ice packs are made with a water-based gel, which is frozen and packed with the meat. This will keep the meat at the correct temperature for up to 48 hours. When the ice does melt, it stays as a gel, which prevents the delivery becoming wet.
Disposing of Boxes & Ice Packs
Cardboard Box
Remove the foil lining from the cardboard box and put into the general waste. The box can then be recycled. Alternatively, the foil can be re-used for things such as insulation.
Ice Packs
The ice packs within your order contain a food safe gel which can be easily disposed of by cutting the edge off the pack and pouring into the sink. The pack can then be disposed of in your general waste. If preferred, you can dispose of the full ice pack in general waste. Alternatively, these are great to re-use. Just pop them into your freezer and use when required!
7. Delivery Method
Campbells deliveries are made by its courier partners (up to 2 working days).
We will deliver our products in specially designed cardboard boxes to anywhere in the mainland UK. The selected courier collects the completed orders from Campbells and delivers them directly to your door. Customers can give additional delivery instructions for their order online at the time of purchase. Deliveries are attempted at least once on the day of delivery. The selected courier may deliver the package to a neighbouring house either two doors up or down from the delivery address. Full instructions for collection are posted on the instruction card at the delivery address. If it is not possible to deliver the package on the day of delivery the courier company will return the package to the local depot and attempt to deliver on the next working day. Thereafter parcels must be collected from the local delivery depot. If not collected parcels are returned to Campbells. In the case for DPD the parcels are attempted on day 1 and if delivery fails, delivery will be attempted the next day .
8. International Delivery
Dear customers,
Until further notice, we are currently unable to accept any international orders at this time due to the uncertainty around trading.
We remain committed to all of our customers and will update you with more details as soon as possible.
Thank you for your understanding and patience.