Campbells Prime Meat Ltd guarantees that all products supplied to customers are of the highest quality.

 

Campbells accepts all major credit and debit cards (no minimum) and uses a secure payment system, Streamline eSolutions, supplied by The Royal Bank of Scotland.

 

Campbells makes every effort to ensure our products arrive in perfect condition. However, in the unlikely event of our product not being delivered within the allocated delivery time customers should advise Campbells Prime Meat Ltd. Campbells will make every effort to locate the products, and if necessary, send a replacement at our expense or provide a full refund. If the customer in any way deems a product unsatisfactory, customers should contact Campbells within 3 days of receipt. Any unsatisfactory (but uncooked) products can be returned and a full refund will be given, provided the return is made within 10 days of receipt. Customers should return goods by recorded delivery. If any products are despatched which do not match your order, please return them within 10 days and the correct goods will be sent to you. Your account will be refunded the cost of the faulty product and the cost of postage (including recorded delivery). An e-mail notification will be sent to you on receipt of the returned product and when your credit card is refunded. For goods incorrectly despatched, follow exactly the same procedure, the only difference is the correct item will be sent to you instead of a refund being made (other than a refund of your postage costs).  

 

Refunds for valid claims will be made via the same method of payment as used to place order.

 

Campbells deliveries are made by Business Post (1 working day). We will deliver our products in specially designed containers to anywhere in the mainland UK. Any order placed before noon will be delivered the next working day. Business Post express courier collects the completed orders from Campbells and delivers them direct to your door. Customers can give additional delivery instructions for their order online at the time of purchase. Deliveries are attempted at least once on the day of delivery. Business Post may deliver the package to a neighbouring house either two doors up or down from the delivery address whilst posting full instructions for collection on a Business Post delivery card at the delivery address.  If it is not possible to deliver the package on the day of delivery Business Post will return the package to the local Business Post depot and attempt to deliver on the next working day. Thereafter parcels must be collected from the local Business Post delivery depot. If not collected parcels are returned to Campbells.

 

This remains with Campbells Prime Meat Ltd until the goods are paid for in full.

 

These are automatically added to the cost of the product as part of the process of submitting an order. Postage/delivery is subsidised Campbells charge £5 for orders under £50, for orders over £50 delivery is free.  

 

Liability insurance is included.   

 

VAT is included in the cost of each product, where applicable (VAT number GB 716 9302 34).

 

Upon submitting an order using our automated shopping basket system, with payment made through the secure server of Streamline eSolutios, customer will have the ability to print a receipt from the website at the time of purchase.

 

Campbells Prime Meat Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. Campbells will not e-mail you in the future unless you have given us your consent. Campbells will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details.  

 

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.  

 

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

 

For multiple orders (company or corporate gifts) please contact us separately by e-mail: sales@campbellsmeat.com

 

While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Campbells Prime Meat Ltd.  

 

If you have a complaint please contact us immediately by e-mail to administrator@campbellsmeat.com or by phone 01506 858 585. All complaints will be acknowledged within one working day. Any complaint will be dealt with fairly, effectively and confidentially in accordance with the Which? Web Traders Trust UK Code of Practice. These complaints will be dealt within seven working days.

 

These terms and conditions shall be governed by and construed in accordance with Scottish Law and you hereby agree to be subject to the jurisdiction of the Courts of Scotland.

 

These terms and conditions do not affect your statutory rights.