Delivery & Packaging Information

1. Delivery Charges.

Our standard delivery charge (delivery before 6pm) for UK mainland deliveries (includes Scottish Highlands) is £4.99, £10 for premium delivery (delivery before noon), £8 for the Scottish Islands. Orders over £50 to UK mainland addresses are carriage free. Otherwise, delivery charges are calculated on weight, simply add the products you would like to your basket and add your delivery address to see the delivery cost.

2. Delivery Days.

Any UK mainland (excluding Scottish Highlands) order placed before noon from Monday to Thursday will normally be delivered the next day before 6pm for TNT and 9pm for DPD (Tuesday-Friday), with the exception of orders which include Fresh Fish. The earliest delivery day after a bank holiday is Wednesday. 

Most European and remote Scottish deliveries will be made on the same schedule, but please allow an extra 24 hours.

The following postcodes are classed as Scottish Highlands & Islands and delivery may take additional 24hrs: AB31-35, AB36-38, AB41-45, AB51-54, AB55-56, BT1-99, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-29, PH32-33, PH45-48.

Please choose either a Wednesday, Thursday or Friday as your delivery day if you live in one of the above postcodes to ensure that your order is delivered on time.

If in any doubt please email us with your postcode and when you would like to receive the order by.

Order DayEarliest Delivery Day
Monday before noon Tuesday
Monday after noon Wednesday
Tuesday before noon Wednesday
Tuesday after noon Thursday
Wednesday before noon Thursday
Wednesday after noon Friday
Thursday before noon Friday
Thursday after noon Tuesday
Friday Tuesday
Saturday and Sunday Tuesday

 

3. Delivery Exceptions.   

The following postcodes are classified as Scottish Islands for billing purposes:

  • Shetland: ZE1-3
  • Orkney: KW15-17
  • Western Isles: HS1-9
  • Isle Of Arran: KA27 & Isle Of Cumbrae: KA28
  • Isle Of Skye: IV49 and IV40-51, IV55-56
  • GY-ALL, HS-ALL, IM-ALL, JE-ALL
  • PA20-99
  • PH30-31, PH34-44,PH49-99

This means that these postcodes are not included in our guaranteed next day delivery service, are charged £8 and can take up to 48 hours to deliver.

4. Fresh Fish Orders.

Orders including fresh fish are despatched on Tuesdays, Wednesday and Thursdays only. Scottish fish markets are closed on Sunday, so any fish sent on a Monday would be from Saturday's deliveries. 

5. Saturday Deliveries.

UK Mainland (excluding Scottish Highland) orders place before Noon on Friday can be sent by special Saturday delivery at an additional cost of £6.00. We do not deliver to Scottish Highlands & Islands on Saturday.

6. Special Requests.

Whether you would like us to deliver to a neighbour, or cut your meat a specific way, we can accommodate most requirements, just ask! We prepare all meat and fish to order, so if there's something unusual you would like, our skilled fishmongers and butchers can help. Simply add a note in the check out process. We can also vacuum pack your order in whatever quantities you would like, so if you are ordering for a group of people, we can split quantities so you can store in your own refrigerators.

7. Packaging.

Packaging

Your meat order is kept cool in transit because we use a one-piece foil insulated cardboard box, and your meat is packed along with specially designed ice packs.

The insulated cardboard box is leak-proof and sturdy. It keeps the inside cool. Our ice packs are made with a water-based gel, which is frozen and packed with the meat. This will keep the meat at the correct temperature for up to 48 hours. When the ice does melt, it stays as a gel, which prevents the delivery becoming wet.

 

8. Delivery Method

Campbells deliveries are made by TNT Express or DPD (1 working day). 

We will deliver our products in specially designed cardboard boxes to anywhere in the mainland UK. Any order placed before noon will be delivered the next working day. TNT Express or DPD courier collects the completed orders from Campbells and delivers them directly to your door. Customers can give additional delivery instructions for their order online at the time of purchase. Deliveries are attempted at least once on the day of delivery. TNT or DPD may deliver the package to a neighbouring house either two doors up or down from the delivery address whilst posting full instructions for collection on an instruction card at the delivery address. If it is not possible to deliver the package on the day of delivery TNT will return the package to the local depot and attempt to deliver on the next working day. Thereafter parcels must be collected from the local delivery depot. If not collected parcels are returned to Campbells. In the case for DPD the parcels are destroyed if not delivered on the day of delivery as DPD does not store perishable products in its depot for collection. 

9. International Delivery

We do international deliveries for the following countries via TNT:

Belgium, Ireland, Luxembourg, Netherlands, France, Germany, Monaco, Austria, Denmark, Finland, Greece, Italy, Portugal, Spain, Sweden and Hungary.

Please note we are unable to deliver to specific islands in and around the above countries. Please contact us at info@campbellsmeat.com to check.

International prices are based on shipment weight and the postal address. Please enter your details at the checkout page for accurate cost of delivery or alternatively contact us at info@campbellsmeat.com.