Terms & Conditions

Guarantee of Quality

Campbells Prime Meat Ltd guarantees that all products supplied to customers are of the highest quality.

Payment Options

Campbells accept all major credit/debit cards (no minimum), PAYPAL and our website uses a secure payment system, SagePay. All transactions are in sterling GBP.

Acceptance Of Order

Our acceptance of your order takes place at the dispatch of the order, with the exception of special orders you may cancel your order up to this point. The purchase contract is made at the point of dispatch. The responsibility for the order is ours until you accept delivery of the order. We make every effort to dispatch your order as quickly as possible or to arrive on a date specified by you, but we cannot be held responsible for events outwith our control. Please note due to the perishable nature of products sold on CampbellsMeat.com we will not accept order cancellations after the point of dispatch.

Website Liability

We make every effort to ensure our website is as accurate as possible but we can accept no responsibility for any loss resulting from information contained on our website or in respect of any ommisions or errors. We give no warranty to any of the information contained on our website. To the extent of the law, by using CampbellsMeat.com you agree that we will not be liable to you or any third party for any loss or incidental damages that arise as a result of using CampbellsMeat.com.

Returns Procedure

Please visit our returns page for full details of our returns policy.

Refunds

Refunds for valid claims will be made via the same method of payment as used to place order. Campbells will refund the order value if they are unable to fulfil the order or have not recived the payment in full. We do reserve the right to refund your orders due to any unforseen circumstances. 

Right To Cancel

Your right to cancel starts at the time of placing the order, as all of our products are food and therefore perishable, your right to cancel ceases at the point of dispatch. We do reserve the right to cancel your orders due to any event outside our control or unavailability of stock. In such a situation, we will contact you promptly. If we have to cancel an order in these circumstances and you have made any payment in advance for products that have not been delivered to you, we will refund these amounts to you as soon as possible.

Delivery Methods & Times

Campbells UK Mainland and most European deliveries are made by TNT Express or DPD (1 working day). Highlands, Islands and certain other European countries are delivered on a 1-2 day service. We deliver our products in specially designed containers to anywhere in the mainland UK. Any UK Mainland order placed before noon will be delivered the next working day. Our couriers collect the completed orders from Campbells and delivers them direct to your door. Customers can give additional delivery instructions for their order online at the time of purchase. Deliveries are attempted at least once on the day of delivery. Our courier may deliver the package to a neighbouring house either two doors up or down from the delivery address whilst posting full instructions for collection on a delivery card at the delivery address. If it is not possible to deliver the package on the day of delivery our courier will return the package to the local depot and attempt to deliver on the next working day. Thereafter parcels must be collected from the local delivery depot. If not collected parcels are returned to Campbells. For Further details visit our delivery information page.

Retention of Title

This remains with Campbells Prime Meat Ltd until the goods are paid for in full.

Delivery Charges

These are automatically added to the cost of the product as part of the process of submitting an order. Postage/delivery is subsidised for UK Mainland orders - Campbells charge for orders under £50, for orders over £50 delivery is free.

Insurance

Liability insurance is included.

Application of Value Added Tax (VAT)

VAT is included in the cost of each product, where applicable (VAT number GB 229572779).

Image Liability

Please note that pictures on the website are for illustration only and will be different from actual product. We do not supply cooked products unless otherwise stated on the product. If in doubt, please contact us before ordering. Errors & omissions excepted.

Discount Coupons

Please note only one discount coupon can be used per shop session. We will not accept orders with multiple discounts offers on them. We reserve the right to extend, withdraw or cancel promotional items, special offers or voucher codes, at any time for any reason without notice. All offers are subject to availability and while stocks last.

You warrant that you are using a voucher code on our site in good faith. If you redeem or attempt to redeem a voucher to which you, or a third party, are not entitled, you may be committing a civil or criminal offence.

If we make a refund for a Product that has been purchased under a promotional offer, the refund will be based on the terms of the promotional price. Your statutory rights are not affected.

In the event that Discount Voucher Codes are issued, they will have their own terms associated to them. These terms will be explained at the time the code is issued (if the code is issued electronically or physically, i.e. posted/delivered, then the terms will be explained in writing). If you are in possession of a code that does not work please contact customer services immediately. If the code is not working as a result of its individual terms and conditions then this will be explained.

Any Introductory Offers are available as one-off purchases only and the Supplier reserves the right not to honour Introductory Offers at their discretion.

Money Back Guarantee

Each of our Campbells Meat products is backed by our 14 day money-back guarantee. This guarantee period includes any statutory cancellation period to which you may be entitled (including under the Consumer Contracts {Information, Cancellation and Additional Charges} Regulations 2013).

Order Confirmations

Upon submitting an order using our automated shopping basket system, the customer will receive an email containing order confimation and details of the order. 

Data Protection

Campbells Prime Meat Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. Campbells will not e-mail you in the future unless you have given us your consent. Campbells will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. We will not share your email address or any other details.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. For more information visit our Privacy Policy page.

Multiple Orders

For multiple orders (company or corporate gifts) please contact us separately by e-mail: cc@campbellsmeat.com

Unforeseen Circumstances

While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Campbells Prime Meat Ltd.

Complaints

If you have a complaint please contact us immediately by e-mail to cc@campbellsmeat.com or by phone 01506 675 122. All complaints will be acknowledged within one working day. Any complaint will be dealt with fairly, effectively and confidentially in accordance with the Web Traders Trust UK Code of Practice. These complaints will be dealt within seven working days.

Law

These terms and conditions shall be governed by and construed in accordance with Scottish Law and you hereby agree to be subject to the jurisdiction of the Courts of Scotland.

These terms and conditions do not affect your statutory rights.

Company Details:

Registered Company Name and Office Address:

Campbell's Prime Meat Limited
The Heatherfield
Haining Road
By Linlithgow
United Kingdom
EH49 6LQ

Company No. SCO51565
VAT Registration Number: 229572779
Contact Email Address: info@campbellsmeat.com
Contact Telephone Numbers: 01506 675 100 or 0844 573 8456